Client
Client M is running a Comparison Shopping Service in Australia and its innovative comparison shopping technology is making online shopping informative, effective and rewarding. Smart shoppers can save time, money and effort by using comparison website to find the right products from the best merchant at the best price. Product pictures, des criptions, specifications and prices are provided to assist shoppers in making the best buying decisions.
Challenges
• The accuracy and updating speed of product information are essential to a Comparing Shopping E-Commercial website.
• There’re difficulties in working arrangements due to the massive amount of information and variable updating quantities in the backstage of a certain website.
• A large amount of product information needs to be searched via searching engines, followed by final confirmation, which form a significantly complicated procedure. A relatively long time is spent on each individual product.
On-Line Data Service
Early in the year of 2007, Sunyard Inc. successfully won the the bid on several projects on backstage service of various types of products for Client M, and was to establish a long-term cooperation relationship with Clinet M. M authorized Sunyard Overseas Division with the rights of backstage maintenance on 8 categories of products, such as graphic cards and modems. Sunyard Overseas Division takes responsibilities of daily updates of links and data entries of product information of these 8 categories. We guarantee an accuracy of 99.95% and data link within 24 hours.
An 8-person working group is established for M. The crew includes
• 1 account manager - responsible for coordinating and managing work for the entire service process.
• 1 project manager - managing and tracing project process, arranging everyday workload and summarizing everyday project process.
• 4 entry staff （2 categories for each）– to accomplish everyday workload according to instructions.
• 2 quality control staff – responsible for quality control, handing over quality control report (including accuracy statistics, error analysis and providing solutions.)
Working Progress
1. Every day, operators check the amount of updated information, which they take responsibility of respectively and make the report it to the project manager.
2. The project manager schedules daily plans and distributes workload to each operator.
3. Operators make links of updated products and enter data. The project manager helps with any difficulty encountered by operators in the process and make conclusive reports.
4. After linking and entering, Operators hand in to the Quality Control the operation records for check. If any mistake comes up, the Quality Control informs the operator immediately and raises his attention.
5. Ultimately the Quality Control hand in to the project manager the operation record. The project manager makes checks by random choice, after which the project manager informs the account manager, who in his turn sends working report to the client.
Project has been rendered to with a great success. The Marketing Director of the client made the comment to our service: “Their staff did an EXTRAORDINARY JOB and produced my under cost and below budget! Their communication was excellent (as was their command of the English language) and they went way above and beyond in terms of service and accommodating my special requests.”
Benefits
Cooperating with Sunyard Inc. has brought numerous benefits to the customer.
• Save on cost. By adopting Sunyard’s online data service, the costs of human resources has been reduced by nearly 50%，and waste on extra staff and funds were saved when business not stable.
• Run expediently and effectively. If the entry staff were employed by the client, they their time would not be used sufficiently, which would affect the work efficiency. Adopting the outsourcing service to Sunyard Inc. has made full use of its limited resource without extra loss.
• High Productivity. Even though at the peak value, Sunyard service team can complete the task within 24 hours.
• More professional and efficient workflow. With the help of Sunyard, our client re-streamlined its workflow in terms of more efficient and accurate.
About Sunsourcing
As the dedicated international BPO subsidiary of Sunyard, Inc., which is one of the largest public offering system service companies in China, SunSourcing is focused on providing a wide range of BPO services to global clients. Our mission is to deliver 100% satisfied services to our clients by ever escalating the value of their businesses and reducing their operation cost.
Founded in 1996, Sunyard has diversified its business from providing innovative technologies and integrated solutions to different vertical industries; to providing highly tolerated and business-centered BPO services to international clients from US, UK, Belgium, Australia and Japan.
With about one decade years experience in serving international and domestic clients, Sunsourcing has built up its superexcellent global service capabilities based on its sophisticated facilities and best-practice service methodology.
So far, we have employed around 3000 experts and processors working in its 4 offshore data centers and 30 branches distributed in almost all major cities throughout China. And the vertical industries we are serving for have covered Banking, Insurance, Entertainments, Real Estate, Publishing, Education, Governments, etc.
With a customer-focused attitude, desire to understand customer business & identify the right partner for executing the job, we are acting as a one-stop shop for business process outsourcing from China |
