Client
Client B is a professional accounting outsourcing company in Europe, headquartering in Amsterdam Netherlands. B mainly serves the accounting outsourcing needs of SME businesses in various industries across Europe. Due to the reason that the European outsourcing industry grows rapidly on one hand, on the other hand, Company B has performed very well in customer service and technology application, the business of company B has been experiencing rapidly prospering since the establishment in 2006 and its clients base is growing exponentially.
Challenges
One of the main services that Company B provides is processing a large volume of Bank Statements for clients. The paper records rich amount of accounting-related information, which needs to be further processed and stored. The accounting service staff in Company B masters all kinds of methods in financial calculation, which makes them capable of processing Transaction Information in Bank Statements to a further extent. However, Company B encountered the following challenges in the duration of exerting such services:
1. Everyday, quite a large number of Bank Statements needs to be processed, from the clients of Company B, and the processed result needs to be returned the very same day. Then method to provide quick and accurate processing results presents the first challenge.
2. A significant amount of transaction information is recorded on paper work. Thus it requires OCR technology to transfer such data into process-friendly and easy-storing electronic information, and requires much artificial confirmation, which, to Company B whose headquarter locates in Netherlands, means tremendous pressure of cost.
Services
Sunyard boasts years of experience in providing Document Image Management, data processing outsourcing services to financial industry, and owns many patent products in OCR and work-flow technologies. Besides, Sunyard has established several major offshore data centers across China, which are cable to perform high quality yet relatively cheap data services. Based upon the above conditions, Company B determined to cooperate with Sunyard to process the Bank Statements of their clients.
Work Flow
In order to fully utilize the advantage of resource of Sunyard and Company B, Sunyard’s work flow experts, together with Company B, designed a complete flow of Bank Statement processing, which synchronize the onshore/offshore resources of the three sides (clients, B and Sunyard) harmoniously.
1. Onsite scanning. Everyday, clients use the scanning system provided by Company B to scan the Bank Statement documents which need to be processed that day. The system will upload to the FTP server automatically the scanned image documents.
2. The offshore data centre in Sunyard acquires the uploaded scanned image documents, OCRs, checks, indices and afterwards uploads the processed result to the FTP server.
3. The financial service crew in Company B analyze the processed results provided by Sunyard, and exert further process to the derived transaction information.
OCR
In order to guarantee the accuracy of OCR, Sunyard utilize Fine Reader, the currently top OCR software, and designed the following OCR and checking work flow.
1． Pre-Processing
• Sorting files;
• Screening out fault unit;
• Rough adjustment;
• Dispatch to operators.
2． OCR
• Define recognition area;
• Define disturbance;
• OCR Read.
3． Proof reading
• Check recognition errors;
• Completing Check;
• Adjustment.
Index
Sunyard utilize a patented software for diagramme processing and data entry to index the OCRed documents, derive transaction data.
1. Extract statement information to XML files
• Recognize and analyze statement information;
• Extract the specified information.
2. XML Validation
• Validate well structured and formed per DTD document and business rules.
3. Delivery
• Check completeness and Integrity;
• Pack files;
• Upload to FTP server.
After the one month pilot running, the project formally started in July, 2007. Due to time differences, the financial service staff from Company B is able to cooperate with Sunyard perfectly, which assures the feedback of processed results to clients punctually within 24 hours everyday. The current quantity of daily Bank Statement process reaches 3000, with the accuracy of 99.995%.
Client Benefits
Sunyard profess in OCR and image documents processing. Through the strategic cooperation with Sunyard, Company B successfully overcame the challenges in their development of business.
• By handing over the prelude process of Bank Statement to Sunyard, Company B is able to focus more on the development of its core high-tech financial outsourcing service.
• By leaving the work, which requires much manually check to outsourcing, Company B tackled the pressure in financial budget and human resources, which makes the strategy of the company more flexible.
• Company B is able to provide financial outsourcing service to other European clients more punctually and accurately. |
